Violence – Not Inevitable!

A Toolkit for Preventing and Managing Violence Against Service Providers

Wherever there are people, there is violence. While it cannot be entirely eliminated, it can certainly be reduced and managed effectively with the right knowledge and tools. Individuals go through a process from the moment they feel negative emotions (anger, anxiety, stress) to escalating into verbal or physical violence.  

In this training, participants gain tools to identify situations that pose a risk of violence, understand the mechanisms that lead to violence, and learn how to neutralize it before it arises. The training emphasizes teamwork and effective intervention in violent situations. It includes practical exercises focusing on prevention while also addressing strategies for dealing with violence when it occurs. What behaviors escalate situations, and what actions help de-escalate them? Practical knowledge and exercises form the foundation for effective prevention and management of violence.  

This innovative training has been delivered to over 15,000 employees and managers across all sectors, including specialized programs for managers, organization-wide initiatives, and violence prevention committees. The results have been remarkable, achieving immediate and long-term improvements in real-world settings.  

 

Outcomes, Practical Tools, Principles, and Professional Knowledge Participants Will Gain from the Training:

  • **The Scope of the Phenomenon in Israeli Society:** Trends and developments over the past decade.  
  • **Behind the Scenes of the Brain:** Neurological and psychological reasons for escalation.  
  • **Early Identification of Situations Close to Violence.**  
  • **Practical Tools for Preventing Violence in Real Time.**  
  • **Effective Management:** Keys to improving a sense of safety at work.  
  • **Teamwork Under Pressure:** Managing workload, stress, and anger effectively.  
  • **Avoiding Escalation:** Taking the right actions when dealing with violent individuals.  
  • **Learning Forward:** Post-incident responses and strategies to derive lessons, enhance team security, and ensure effective prevention within the team.

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