What is effective, situation-oriented communication, and how can it be adapted for difficult conversations that involve disagreements or conflicts to achieve maximum effectiveness? What communication styles do we each possess, and how can they be tailored for productive conversations with a diverse range of individuals? How can interpersonal communication with employees—sometimes closer to friendships than traditional manager-employee relationships—be managed effectively? And how can a wide range of messages be delivered to different employees in a clear and focused manner? These and other fascinating, eye-opening questions have answers that can easily be implemented in daily work life.
In this practical workshop, participants delve deeply into the complex world of interpersonal communication, tailored to various challenging situations. At the intersection of logic and emotion, the workshop addresses with clarity and simplicity the fundamental element of human relations: smart decision-making and conflict management!
Outcomes, Practical Tools, Principles, and Professional Knowledge Managers Will Gain from the Training:
- Understanding the **Four Communication Styles Model** for managing interpersonal conflicts.
- Insights into advanced and recent research in the field of interpersonal communication.
- Acquiring practical tools for using assertive language effectively when delivering messages to employees.
- Techniques for adapting communication styles to a wide range of complex situations and conflicts with employees.
- Work principles for analyzing communication breakdowns during conversations and understanding their interpersonal dynamics.
- Developing skills to guide conversations toward effective solutions through practical exercises in active synchronization.
- Conflict management and disagreement resolution with employees: techniques to regain control and set boundaries without escalating conflicts.
- Techniques for handling manipulative communication styles in conversations with employees.
